CollectRM-Post

Digital Solution During Hardship

Collections & Relationship Management - CollectRM by FINSS GLOBAL

Financial Hardship Management

When a “Customer” is unable to make their due repayments or existing financial obligations due to unforeseen circumstances or unexpected events is described as a Financial Hardship.

During such situations majority of the lenders are supporting their customer to overcome these challenges. However every lender will have their own internal processes and procedures when identifying and making decisions on providing assistant with financial difficulties.

Digital Solutions makes life easy

What all Lenders need in these times of crisis is a Digital solution that automates Hardship Workflows, manages High Impact Areas, Notifications, Correspondence, Promises to Pay, supporting documents and much more, to handle day to day Debt Management, but also scale from a Bushfire to a Pandemic!

We Can

Help
Guide
Train

You!

CollectRM –

At FinSSG we have built a solution, CollectRM (Collections & Relationship Management), to handle Debt Management with a focus on exceptional Customer Service, through Compliance, Ethics, Empathy and Pro-activity. It can:

Create Workflows that gather Customer documentation, then categorize them based on risk profile.
Define strategies for sending (automated) proactive and reactive SMS/letter/emails.
Quickly send out a support message to affected Customers/Regions.
Form-based deferral request.
Filter Accounts in pre-defined “blackout zones” (eg. country, state, postcode or period).
Identify Customer sentiment and suggest problem resolution options, and much, much more.

Digital Solution During Hardship

Collections & Relationship Management - CollectRM by FINSS GLOBAL

Financial Hardship Management

Digital Solutions makes life easy

CollectRM –

With CollectRM, we can help you balance Business with Customer Expectations and take the stress out of Hardship Management.